https://www.dpiusa.org/blog daily 0.75 2026-07-27 https://www.dpiusa.org/training-package daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Training Package - Technician Training Technicians are the frontline responders in DP and no‑evidence parasitic cases. This training equips them with the communication tools, documentation standards, and de‑escalation strategies needed to manage these situations safely and professionally. Technicians Learn How To: Communicate safely and neutrally Avoid confirming customer beliefs Set clear and appropriate boundaries Document visits defensibly and consistently De‑escalate without diagnosing or contradicting Manage repeat DP/no‑evidence calls Protect themselves and the company during high‑complexity interactions Training Format: 2‑hour virtual session Real‑world examples and scripts Safe vs unsafe phrasing guidance Documentation standards and best practices Scenario‑based practice Dedicated Q&A time Post‑training reference materials Why It Matters: Technicians face DP/no‑evidence customers in person, often during emotionally charged or repeat interactions. This training reduces: Liability Repeat visits Unsafe or escalated interactions Documentation errors Customer escalation This is the most impactful training for improving field safety, communication consistency, and defensible documentation. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Training Package - Office Staff Training Office staff are the first point of contact in DP and no‑evidence parasitic cases. This training equips them with the scripts, triage tools, and documentation standards needed to manage these calls safely, consistently, and without escalation. Office Staff Learn How To: Use safe, structured intake scripts Ask clear triage questions without confirming beliefs Set expectations and boundaries early Document calls defensibly and consistently Communicate effectively with technicians Manage repeat or escalating callers Reduce liability during high‑complexity interactions Training Format: 1.5‑hour virtual session Intake scripts and triage checklist Call documentation walkthrough De‑escalation tools Templates for consistent communication Dedicated Q&A time Post‑training reference materials Why It Matters: Office staff shape the entire trajectory of a DP/no‑evidence case. When intake is handled safely and consistently, technicians arrive prepared, liability is reduced, and escalation is prevented before it begins. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Training Package - Documentation Tools DP and no‑evidence parasitic cases carry high documentation risk. This toolkit provides clear, structured templates that help teams record interactions accurately, consistently, and defensibly across every stage of the case. Included Tools: Documentation Checklist A structured guide to ensure standardization for clear, neutral, defensible case notes. Call Documentation Template A standardized form for intake, triage, and call summaries. Post‑Visit Summary Template A consistent format for technicians to document findings, communication, and next steps. Delivery Format: Branded PDF bundle Optional 15–20 minute walkthrough Email delivery for easy distribution across your team Why It Matters: Documentation is the #1 liability point in DP/no‑evidence cases. These tools help protect both the company and the technician by ensuring every interaction is recorded clearly, consistently, and in a defensible format. https://www.dpiusa.org/operations-package daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Operations Package - Manager Training Managers play a critical role in technician safety, documentation oversight, and escalation control. This training equips leadership with the tools, frameworks, and communication strategies needed to guide teams through DP and no‑evidence cases with clarity and confidence. Managers Learn How To: make safe, consistent escalation decisions review and correct documentation coach technicians through complex interactions manage repeat DP/no‑evidence cases maintain liability‑aware communication oversee case handling from start to finish Training Format: 2‑hour virtual session Escalation flowcharts and decision pathways Coaching scripts and communication strategies Documentation review tools Real‑world case examples Q&A Post‑training reference materials Why It Matters: Managers are responsible for technician safety, documentation oversight, customer escalation, and liability protection. Strong leadership training ensures the entire organization handles DP/no‑evidence cases consistently and defensibly. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Operations Package - Once Virtual Training Session Organizations often need extra guidance for new hires, role‑specific challenges, or emerging case patterns. This additional virtual session can be used for technicians, managers, or office staff. Training Format: 1‑hour virtual session Role‑specific content Q&A Why It Matters: DP/no‑evidence cases can shift quickly. Extra support ensures your team stays aligned, confident, and consistent. https://www.dpiusa.org/leadership-package daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Leadership Package - Quarterly New Employee Training Turnover is one of the biggest liability risks in DP and no‑evidence cases. Quarterly new‑employee training ensures every new technician and office staff member receives consistent, safe, and defensible communication and documentation guidance from day one. Training Includes: technician onboarding session office staff onboarding session communication standards documentation expectations scenario practice safe vs unsafe phrasing Q&A Why It Matters: New employees often enter the field without the tools needed to manage DP/no‑evidence cases safely. Quarterly onboarding keeps your entire team aligned, consistent, and protected year‑round. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Leadership Package - Annual Documentation Audit The annual documentation audit evaluates your organization’s documentation practices across all roles. This includes technician notes, office call documentation, and manager escalation records. Audit Includes: review of 10–20 documentation files written feedback recommendations for improvement identification of liability risks examples of corrected documentation Why It Matters: Most companies are unaware of documentation gaps until they are shown. An annual audit reveals risks, inconsistencies, and unsafe phrasing so your team can correct them before they escalate. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780932029.206608-UZZQLOZSBNCZLKWTEWHW/imgg-gg3p-BC-DQ-Y-7a219033.png Leadership Package - Monthly Manager Call Managers benefit from structured, predictable support as they oversee DP/no‑evidence case handling. The monthly 30‑minute call provides leadership with guidance on documentation consistency, communication alignment, escalation patterns, and policy implementation. Call Focus Areas: documentation consistency communication standards escalation trends policy implementation leadership alignment questions Why It Matters: Leadership alignment is essential for reducing liability and maintaining consistent communication across the organization. Monthly support ensures managers stay confident, informed, and aligned with best practices. https://www.dpiusa.org/case-confident-review daily 0.75 2026-07-28 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784641042251-P88BX2FVGK6ICYNEMA3K/unsplash-image-AnT2pJMgsco.jpg Case Confident Review https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784641133196-AAM1EXPBB8TJDQWCD81V/unsplash-image-iZJTmZAff8w.jpg Case Confident Review https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784641258820-94HLA5JXI24KFXT88725/unsplash-image-fNSPSQAH1mQ.jpg Case Confident Review https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784640744921-CL4YYONGO3KDMDTVD2UO/unsplash-image-afW1hht0NSs.jpg Case Confident Review - How the Review Process Works 1. Submit Case Materials You provide documentation, notes, photos, call logs, or any relevant information. 2. Expert Review Grace analyzes the case, identifies risks, and evaluates communication and documentation. 3. Written Recommendations You receive a structured report with communication guidance, documentation corrections, and next‑step recommendations. 4. Follow‑Up Meeting A virtual session to walk through findings, answer questions, and support your team. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789946960354-HFZUAQ3E9BG1AJLNX9PC/unsplash-image-HJckKnwCXxQ.jpg Case Confident Review - Case Confidence Review - $375 Case Confident Review is available as a standalone service for $375. This includes full case analysis, documentation review, communication guidance, and a follow‑up meeting to support your team’s next steps. This service is not included in any training package and may be purchased individually whenever your organization needs expert support. If your team is facing a complex DP or no‑evidence parasitic case, we’re here to help. Submit your case materials and receive expert guidance tailored to your situation. https://www.dpiusa.org/aboutgrace daily 0.75 2026-07-26 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/e13e3d52-c3b0-41c6-a0c1-fb00ed36642b/DSC01468.jpg https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/58592f2f-e961-43ca-a5b6-13359e474c71/Grace+working+at+a+lab+bench About - Professional Background Grace’s background blends medical entomology, parasitology, and applied public health in a way few DP specialists can claim. She began her training at Cornell University, earning a B.S. in Entomology and Global Health, where she focused on insect vectors and the public‑health systems that respond to parasitic disease. She then completed an M.Sc. in Medical Parasitology at the London School of Hygiene & Tropical Medicine, deepening her expertise in medically relevant arthropods, parasite diagnostics, and the complexities of patient‑reported infestations. Her Ph.D. work in the Purdue University Department of Entomology produced a landmark study: the first national interdisciplinary survey of professionals who regularly encounter DP cases. By gathering data from clinicians, entomologists, pest management technicians, and extension educators, Grace mapped the real‑world challenges these cases create, including time demands, emotional strain, diagnostic uncertainty, and the significant liability organizations face when cases are mishandled. This research now supports her communication frameworks, documentation standards, and training programs, giving professionals tools that are scientifically grounded, operationally realistic, and defensible. https://www.dpiusa.org/mission daily 0.75 2026-07-26 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.083429-XDRBQPRZYBWATYIDJGOP/imgg-gg3p-BCHU-A-7b2b4d85.png Mission https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.260225-SVMVAMVKXYKKXZMLGOUA/imgg-gg3p-BCHU-A-f161b86e.png Mission https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.587994-PIUEXFFDOKIYWAEOCXOB/imgg-gg3p-BCHU-B-5275dd38.png Mission https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/c51e0f88-faca-45a7-a1ef-f2240285ecd1/unsplash-image-uirOJUpnows.jpg Mission - Why We Exist DP and no‑evidence parasitic concerns are increasing across medical, entomological, and pest management fields. These cases are often emotionally charged, high‑liability, and difficult to navigate without structured communication and defensible documentation. We created this institute to give professionals the tools, language, and frameworks they need to respond safely, consistently, and confidently, without escalating the situation or confirming beliefs. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.035485-OCTRTHFFJVXUHRWOYPVZ/imgg-gg3p-BCHUZ-af811161.png Mission - Our Commitment We are committed to providing training and resources that are: Practical Evidence‑based Compassionate Neutral Legally defensible Immediately applicable Tailored to real‑world challenges We believe professionals deserve clear guidance, safe language, and structured tools to navigate these cases without fear of escalation or liability. https://www.dpiusa.org/vision daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.083429-XDRBQPRZYBWATYIDJGOP/imgg-gg3p-BCHU-A-7b2b4d85.png Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.260225-SVMVAMVKXYKKXZMLGOUA/imgg-gg3p-BCHU-A-f161b86e.png Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.587994-PIUEXFFDOKIYWAEOCXOB/imgg-gg3p-BCHU-B-5275dd38.png Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624807.777791-CXMEZQLSXOJGWMXOPPCR/imgg-gg3p-BCHU-A-ad446f03.png Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784585047068-NGNP2OS8E6X0824J5L3H/unsplash-image-YloghyfD7e8.jpg Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784585133215-K7CBQSTF92PJC6CH8Y2H/unsplash-image-3q4V539j_bw.jpg Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784585218839-6OVWTKOOEDQXNP0J0SX5/unsplash-image-VJHb4QPBgV4.jpg Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784585338468-C508OE2G14LAH6XA8X1M/unsplash-image-B30XL_m3fso.jpg Vision https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784658779419-27H38PFYUZ92IDOVKXPW/unsplash-image-Dwheufds6kQ.jpg https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.035485-OCTRTHFFJVXUHRWOYPVZ/imgg-gg3p-BCHUZ-af811161.png Vision - A Cross Disciplinary Standard We envision a future where complex parasitic concerns are no longer handled in isolation. Instead, professionals across medicine, entomology, and pest management will rely on shared language, shared documentation standards, and shared communication frameworks. This unified approach will: Reduce miscommunication Prevent escalation Strengthen defensible documentation Improve case outcomes Protect staff and organizations Support clients with clarity and compassion https://www.dpiusa.org/who-we-serve daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784574659598-5FNXIXK59E0505LUQWXU/unsplash-image-hIWxXnP18p4.jpg Who We Serve https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784574711715-YSS0VO6ZYZ4Q095PD2W2/unsplash-image-yo01Z-9HQAw.jpg Who We Serve https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784574874022-M4QWWR7OK2RB181O0MMA/unsplash-image-8aBgCl_TNfc.jpg Who We Serve https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784573367246-C90II2KEHUQRF5Y8H6ZC/unsplash-image-BTpIUnszs_Q.jpg Who We Serve - Who We Serve We provide evidence‑based training, defensible documentation standards, and cross‑disciplinary support for professionals who encounter DP and no‑evidence parasitic concerns. Our goal is to unify pest management, entomology and medical professionals, with shared language, shared frameworks, and shared best practices. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789946331192-Y45LCNDSSD9KH5DGWQUM/unsplash-image-fru_EXsqsp4.jpg Who We Serve - Why These Fields Need Specialized Guidance DP and no‑evidence parasitic concerns are increasing across all three domains. These cases are often: Emotionally charged High‑liability Time‑intensive Difficult to navigate Prone to escalation Misunderstood or mishandled Our institute bridges the gap between disciplines, giving professionals a unified approach that protects staff, clients, and organizations. https://www.dpiusa.org/speaking-engagments daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.083429-XDRBQPRZYBWATYIDJGOP/imgg-gg3p-BCHU-A-7b2b4d85.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624807.777791-CXMEZQLSXOJGWMXOPPCR/imgg-gg3p-BCHU-A-ad446f03.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.587994-PIUEXFFDOKIYWAEOCXOB/imgg-gg3p-BCHU-B-5275dd38.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.587994-PIUEXFFDOKIYWAEOCXOB/imgg-gg3p-BCHU-B-5275dd38.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.083429-XDRBQPRZYBWATYIDJGOP/imgg-gg3p-BCHU-A-7b2b4d85.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624807.777791-CXMEZQLSXOJGWMXOPPCR/imgg-gg3p-BCHU-A-ad446f03.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.133498-TEGXPBHJPIZVIGOCEGXV/imgg-gg3p-BCHU-A-d68388be.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624807.777791-CXMEZQLSXOJGWMXOPPCR/imgg-gg3p-BCHU-A-ad446f03.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1780624808.535522-SVDQUHLYPRDZLPIAAOAM/imgg-gg3p-BCHU-C-52517413.png Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784656593319-BYBJUWAFS37CDUV4TA84/unsplash-image-Wce1i00U8eM.jpg Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784656653587-8MWBHA3MWZRGCKZLV8TI/unsplash-image-u4WFV0pAZpc.jpg Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784656680841-9TFDERYN223032G8QDRD/unsplash-image-1SAnrIxw5OY.jpg Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784656919030-B7XNJV0HP9IA48ZQVKBF/unsplash-image-Gi-HOiLMx7o.jpg Schedule Speaking Engagements https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/e13e3d52-c3b0-41c6-a0c1-fb00ed36642b/DSC01468.jpg Schedule Speaking Engagements - Grace is the founder of The Delusional Parasitosis Institute and a leading educator in complex, no‑evidence parasitic case management. She trains medical providers, entomologists, and pest management professionals to communicate safely, document defensibly, and navigate high‑complexity cases with clarity and confidence. Her speaking sessions blend evidence‑based practice with real‑world experience, giving audiences practical tools they can use immediately. https://www.dpiusa.org/contact-2 daily 0.75 2026-07-27 https://www.dpiusa.org/case-confidence-review-booking daily 0.75 2026-07-27 https://www.dpiusa.org/faqs daily 0.75 2026-07-27 https://www.dpiusa.org/research-and-policy-development daily 0.75 2026-07-27 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784665593156-8DYI8BKCW5FSFOAU260P/unsplash-image-hIgeoQjS_iE.jpg Research and Policy Development https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784665700551-AZXTB0UWL0S067V27JE4/unsplash-image-p6slMrGDQSo.jpg Research and Policy Development https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784665757745-XLJ3VNU1WM3XMLG21P1K/unsplash-image-Rl9bIWKCVF0.jpg Research and Policy Development https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784665450576-9UPRW456RFQNEC6LLPG3/unsplash-image-3mt71MKGjQ0.jpg Research and Policy Development - Our Purpose The Research & Policy Group exists to: Clarify research goals and identify gaps in current knowledge Strengthen cross‑disciplinary communication standards Support the development of evidence‑based documentation practices Explore patterns, trends, and emerging needs in DP/no‑evidence cases Contribute to long‑term policy recommendations for organizations and professionals https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1784665872224-QHKHXKTN6BY1H4IHXU0O/unsplash-image-5fNmWej4tAA.jpg Research and Policy Development - Member Activities Members of the Research & Policy Group may participate in: Quarterly virtual meetings Collaborative discussions on communication and documentation standards Identifying research priorities and emerging needs Reviewing case patterns and trends Contributing to policy drafts or guidance documents Sharing professional insights from their field Optional working groups for specific projects Participation is flexible, members can contribute at the level that fits their schedule and expertise. https://www.dpiusa.org/training-package-sign-up daily 0.75 2026-07-27 https://www.dpiusa.org/training-package-sign-up-1 daily 0.75 2026-07-27 https://www.dpiusa.org/training-package-sign-up-1-1 daily 0.75 2026-07-27 https://www.dpiusa.org/homepage daily 1.0 2026-07-31 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1787083761474-J21JEYZKQPF91R3BYLSN/unsplash-image-COYgM0WcBvQ.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1787083875191-ICF65JHUU4FJTT9NU84W/unsplash-image--XbEU8EoiA8.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1787083938021-21TUP9X8GGERL8TD0LKR/unsplash-image-Y-3Dt0us7e0.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1787084109984-8HY8SOBY4TW4R7XIZXF8/unsplash-image-gMsnXqILjp4.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1787084151629-EHBAYLVU9RPX4DVW6NQ9/unsplash-image-trGhiLiRgsI.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789416733515-SH6Z33MN8FXSM4SEA8NX/unsplash-image-wIrTa_D3uNU.jpg Homepage https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/e13e3d52-c3b0-41c6-a0c1-fb00ed36642b/DSC01468.jpg https://www.dpiusa.org/training-overview daily 0.75 2026-09-20 https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789950636007-QZPU4VIJ8Q4GL92VU9SX/unsplash-image-5QgIuuBxKwM.jpg Overview - The Training Package The Training Package is designed for technicians and frontline staff who interact directly with clients. It provides practical guidance on how to recognize suspected delusional parasitosis and respond in a way that is safe, professional, and compassionate. Included Topics: • What delusional parasitosis is and why pest companies encounter it • Common signs and client behaviors that suggest a non pest cause • How to conduct thorough inspections without reinforcing false beliefs • How to talk with clients who insist they are infested when no pests are found • When and how to recommend medical follow up instead of repeated treatments This package helps technicians feel more confident and reduces pressure to perform unnecessary or unsafe services. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789950946305-9F3AEFK7FJ3EGL9CVYRR/unsplash-image-GWe0dlVD9e0.jpg Overview - The Operations Package The Operations Package focuses on how your company handles suspected delusional parasitosis at a systems level. It gives you tools to create consistent policies and procedures so your team knows exactly what to do when these cases arise. Included Topics: • Standard operating procedures for suspected DP calls and inspections • Intake questions and documentation practices that protect your company • Guidelines for when to decline service and how to communicate that decision • Strategies to reduce repeated call backs and unproductive service visits • Coordination between technicians, office staff, and management on complex cases This package helps pest management companies reduce risk, save time, and maintain a clear, defensible approach to suspected DP situations. https://images.squarespace-cdn.com/content/v1/6a5b8212cdb61870ee0fbdc7/1789951176857-CSYCA35F5SZLVCUTSWEQ/unsplash-image-trGhiLiRgsI.jpg Overview - The Leadership Package The Leadership Package is built for owners, managers, and regional leaders who set policy and culture for their teams. It focuses on long term strategy, staff support, and reputation management. Included Topics: • Understanding the business and liability risks associated with suspected DP • Creating company wide policies that are clear, consistent, and enforceable • Supporting technicians and staff who feel pressured or distressed by DP cases • Communicating with difficult or high risk clients in a way that protects the company • Building relationships with medical and mental health professionals in your area This package helps leadership teams create a company environment that is safe for staff, respectful to clients, and aligned with best practices.