Training Overview
The Delusional Parasitosis Institute provides specialized training for pest management companies that work with clients who report biting, crawling, or infestation sensations without evidence of pests. Our programs help technicians, office staff, and managers recognize suspected delusional parasitosis, respond safely and respectfully, and protect both clients and businesses from harm. Training is organized into three packages that build technician skills, strengthen operations, and support effective leadership.
The Training Package
The Training Package is designed for technicians and frontline staff who interact directly with clients. It provides practical guidance on how to recognize suspected delusional parasitosis and respond in a way that is safe, professional, and compassionate.
Included Topics:
• What delusional parasitosis is and why pest companies encounter it
• Common signs and client behaviors that suggest a non pest cause
• How to conduct thorough inspections without reinforcing false beliefs
• How to talk with clients who insist they are infested when no pests are found
• When and how to recommend medical follow up instead of repeated treatments
This package helps technicians feel more confident and reduces pressure to perform unnecessary or unsafe services.
The Operations Package
The Operations Package focuses on how your company handles suspected delusional parasitosis at a systems level. It gives you tools to create consistent policies and procedures so your team knows exactly what to do when these cases arise.
Included Topics:
• Standard operating procedures for suspected DP calls and inspections
• Intake questions and documentation practices that protect your company
• Guidelines for when to decline service and how to communicate that decision
• Strategies to reduce repeated call backs and unproductive service visits
• Coordination between technicians, office staff, and management on complex cases
This package helps pest management companies reduce risk, save time, and maintain a clear, defensible approach to suspected DP situations.
The Leadership Package
The Leadership Package is built for owners, managers, and regional leaders who set policy and culture for their teams. It focuses on long term strategy, staff support, and reputation management.
Included Topics:
• Understanding the business and liability risks associated with suspected DP
• Creating company wide policies that are clear, consistent, and enforceable
• Supporting technicians and staff who feel pressured or distressed by DP cases
• Communicating with difficult or high risk clients in a way that protects the company
• Building relationships with medical and mental health professionals in your area
This package helps leadership teams create a company environment that is safe for staff, respectful to clients, and aligned with best practices.